Complaints Procedure

At LC Electro, we are committed to providing high-quality workmanship and professional customer service.

If you are dissatisfied with any aspect of our work or service, please contact us directly using the contact details provided on this website. We aim to acknowledge all complaints within 5 working days and make every reasonable effort to resolve the matter promptly and fairly.

Alternative Dispute Resolution (ADR)

If a complaint cannot be resolved directly between LC Electro and the customer, both parties may agree to refer the matter to an Alternative Dispute Resolution (ADR) provider through our scheme provider, NAPIT.

Further information regarding dispute resolution services can be provided upon request.

Terms

All quotations are subject to site inspection and may vary depending on unforeseen conditions or additional works requested.

Unless otherwise agreed in writing:

Materials remain the property of LC Electro until full payment is received.

Payment terms are as stated on the quotation or invoice.

All electrical works are carried out in accordance with current BS 7671 regulations where applicable.

Decorative making good, painting, and plastering are excluded unless specifically stated.

LC Electro reserves the right to amend quotations where drawings, specifications, or site conditions differ from the original information provided.